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Privacy Policy

We know that your privacy is important to you.  We take your concerns seriously and are committed to do everything we can to protect your privacy and security.

If we request that you provide us with certain information during the order process, we will only use this information in accordance with this privacy statement. We will not sell or distribute your personal information to third parties unless you give us permission to do so or if that release of information is required by law.

We may change this policy from time to time as new products, technology or other factors come into play by updating this page. This policy is effective from May 1, 2011.

If you wish to obtain a copy of the information we are holding about you, under the Data Protection Act 1998, you may request a copy of that information. A small fee will be payable. Please write to 21504 Whispering Pnes, Humble, Texas 77338 to obtain this information. If any information is incorrect, please let us know and we will correct it.

Information We Collect and How We Use it

Most online purchases include the processing of a credit card, debit or a paypal account. To process your order there is some personal information which we will need to collect, such as your full name, credit or debit card information, such as your name, billing address, card number, email address, verification number and phone numbers.

In the event of email correspondence between you and our customer service or sales department, the contents of the emails may be kept for record keeping purposes, training purposes, or later reference.

Information you provide us during the ordering process is for several purposes. The first being to process your order and get the product to the location you desire and process payment. We also use this information for our our internal record keeping. We may also use feedback from you or information you provide to further improve our products and services.

Unless you specify otherwise, we may periodically send you promotional emails or newsletters with information about new products, discounts, special offers or other information you may find helpful or interesting via the email address you provided. If you prefer not to receive promotional emails or otherwise wish to restrict the use of information you have provided to us, please send an email to customerservice@dogsupplynetwork.com indicating you do not want further information.

Our Cookie Jar

To help us improve our site and your buying experience, we occasionally will use cookies, a small file, which when added to your hard drive helps us to analyze the use of our website and lets us know which pages are visited, most helpful, etc. The end goal is enable us to remember your preferences and which pages or products you are most interested in. Most web browsers have a setting you can adjust to either accept cookies automatically or give you the option each time a website wants to leave a cookie. Cookies do not give us access to other data or information on your computer.