Minnesota Woodcraft's Pupperton products aren’t just your average custom wooden dog crates. These Made in the USA, classy looking line of day pens, dog crates and upscale pieces of pet furniture are designed and manufactured to be versatile, durable, user friendly high quality, indoor pet confinement products. All Pupperton products are designed and constructed by skilled crafts-persons and are backed by LIFETIME Limited Product Warranty against defects in materials and workmanship. Minnesota Woodcrate also offers a LIFETIME guarantee to supply a reasonable quantity of FREE replacement dowels should any become broken or otherwise destroyed by pet or person. See details below. Minnesota Woodcraft’s Pupperton spent over two years engineering and testing their day pens to ensure that their products use the highest quality materials, component parts and assembly processes to meet the high standards required for upscale pet products. Besides undergoing the rigorous engineering and testing process at the engineering phase, all Pupperton crates and products have also undergone extensive testing by real pet owners and their pets, primarily smaller dogs, puppies, and cats. This real life testing was designed to reveal shortcomings and to look for ways to improve the pet pen's usability and durability while providing a comfortable, safe and secure living environment for smaller pets. All Pupperton crates come with a 30-day satisfaction guarantee. So, if, for any reason, within the first 30 days of owning your pen, you are not satisfied with your crate, you may return it for a full refund of the purchase price, less shipping, provided the product is not damaged beyond reasonable normal use. In addition to this guarantee, all Pupperton products carry a Lifetime Limited Product Warranty and a Lifetime dowel replacement guarantee. This means that if any dowels become damaged through general wear and tear or chewing, replacing them is quick and easy a free "repair kit" which will be provided upon request. The serial number for each product can be found at the bottom of the gate panel, so the replacement parts can be matched to your pen's finish!